Team Assist
Team Assist
Team Assist is a cloud-based remote support and access software that enables you to assist customers from anywhere via the web.
With Team Assist Control, you can access attended and unattended devices anytime, providing support to your clients. It also allows you to conduct online meetings and webinars with built-in VOIP and chat features, as well as capture video, take screenshots, and add annotations.
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Powerful Features that you Need
Chat
Use the built-in chat feature for instant communication during remote sessions. Easily share files and screenshots for collaborative support.
File Transfer
Transfer files securely between systems with ease. Ensure large file transfers are planned appropriately to maintain session efficiency and reliability.
Session Limit Unlimited
Enable teams to leverage unlimited sessions strategically—maximizing productivity while avoiding resource fatigue by prioritizing urgency and impact.
Multi Monitor Navigation
Foster seamless collaboration by aligning multi-monitor setups across the team—ensuring consistent visibility and productivity in multi-screen environments.
Session Transfer
Establish best practices and timing for transferring live sessions between team members to ensure seamless transitions and uninterrupted customer experience.
Screen Capture
Capture screen content to document technical issues, create training materials, or efficiently share visual information with your team or clients.
Team Tracking Machine
Establish KPIs to monitor resource usage, performance metrics, and project progress for optimal execution and visibility across teams.
File Transfer 500 MB
Transfer files up to 500 MB securely and quickly for efficient data sharing, remote collaboration, and timely project execution.
Employee Monitoring
Employees should be informed and give consent for monitoring. Safeguard sensitive data and mitigate insider threats with transparency.
Attendance
Regular attendance contributes to overall team performance, consistent project momentum, and accountability.
Leave Tracking
Helps manage staffing levels, coordinate resources, and ensure fair workload distribution across the team.
Team Management
Create an inclusive team environment where members feel empowered to share ideas, collaborate openly, and drive innovation together.
Copy & Paste
Use copy and paste functionality for efficient knowledge sharing across collaborative tools, chats, and documentation.
Screenshot
Use screenshots to visually demonstrate issues or concepts, making communication more effective in team collaboration.